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# runbooks/payment-webhook-retries.md

Last verified 3 days ago by @dov · 6 revisions

Linked to PR #2291

Passed doc-review gate

⚠ Flagged stale after webhook-service refactor —

reviewed and updated automatically

Trusted by engineering teams who used to hate their docs

Fennimore RoboticsLatchkey SystemsTwo Rivers FreightCorrigan MaritimeBlackfin AnalyticsOsprey MetalworksFennimore RoboticsLatchkey SystemsTwo Rivers FreightCorrigan MaritimeBlackfin AnalyticsOsprey Metalworks
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Built for the docs nobody wants to write twice.

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Type 'why did we drop the retry queue' and get the actual decision thread, not eleven Slack messages that mention retries.

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See who changed the on-call runbook, when, and what broke the week before that made them do it.

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Docs go through the same review gate as code. A stale page gets flagged the same way a failing test does.

What teams say

Ask the people who deleted their wiki.

We deleted our Confluence space four months after switching. Nobody noticed until I brought it up in standup.
Priya Ramaswami
Staff Engineer, Fennimore Robotics
The on-call rotation stopped paging the same two people for tribal knowledge. New hires read the runbook and actually trust it.
Dov Okonkwo-Reyes
Engineering Manager, Latchkey Systems
I was skeptical of 'docs as code' until I watched a doc get reverted in the same PR that reverted the feature. That's when it clicked.
Marguerite Solheim
Principal Engineer, Two Rivers Freight

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